Shipping

Shipping Policy – Her Property

Last Updated: October 22, 2026

At Her Property, we aim to deliver your skincare and wellness products safely and conveniently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website. Our website is https://hpherproperty.pk.

1. Order Processing

Orders are processed after they have been received and, where necessary, confirmed by our team. For Cash on Delivery (COD) orders, we may contact you to confirm your order and delivery details. Please ensure that your name, phone number, and shipping address are accurate when placing your order to help avoid delivery delays.

2. Delivery Time

Our estimated delivery timeframe is 3–7 business days after order processing and dispatch, depending on your delivery location and courier availability. Delivery may take longer during public holidays, busy shopping periods, adverse weather, or unexpected courier delays.

3. Shipping Coverage

Her Property currently serves customers within Pakistan, subject to courier availability in the destination area. If delivery is unavailable in your area, our team will contact you if possible to discuss the available options.

4. Shipping Charges

Applicable delivery charges, if any, will be displayed during checkout or communicated to you before your order is finalized. Any free-shipping offer will apply only according to the terms specified in that promotion.

5. Cash on Delivery (COD)

We may offer Cash on Delivery as a payment option. Customers should keep the required payment amount ready when the order arrives. Our courier or customer service team may contact you to confirm your availability and delivery details.

6. Order Tracking and Updates

If tracking information is available, it may be shared with you through SMS, WhatsApp, email, or another suitable communication channel. You may also contact our customer service team for assistance with your order status.

7. Incorrect Address or Failed Delivery

Please provide a complete and accurate shipping address and an active phone number. If delivery fails because the address is incorrect, the recipient is unavailable, or the courier cannot reach the customer, the order may be delayed or returned to us. Additional delivery charges may apply to a re-delivery where applicable, and any charges will be communicated in advance.

8. Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Include your order number and clear photographs or videos of the issue, where possible. Our team will review your request according to our Return & Exchange Policy and applicable consumer protection requirements.

9. Delays and Delivery Limitations

Delivery dates are estimates and are not guaranteed. Her Property is not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, severe weather, public holidays, or other unforeseen events. We will make reasonable efforts to assist you with delivery-related concerns.

10. Contact Us

For shipping questions, delivery updates, or order assistance, contact Her Property through our website at https://hpherproperty.pk or by phone or WhatsApp at 0300 9462626.

Thank you for choosing Her Property. We appreciate your trust and look forward to serving you.