Terms & Conditions

Terms & Conditions – Her Property

Last Updated: October 22, 2026

Welcome to Her Property. These Terms & Conditions govern your access to and use of our website, https://hpherproperty.pk, and the purchase of products through our online store. By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree, please discontinue using our website.

1. About Her Property

Her Property offers skincare and wellness products through its online store. We aim to provide accurate product information, a convenient shopping experience, and reliable customer service.

2. Use of Our Website

By using this website, you agree to provide accurate and complete information when placing an order, use the website only for lawful purposes, avoid fraudulent orders, unauthorized access, or activities that may disrupt our website, and respect our website content, branding, images, and other intellectual property. We reserve the right to restrict access or cancel orders where there is a legitimate reason to suspect fraud, misuse, or a violation of these terms, subject to applicable law.

3. Product Information

We make reasonable efforts to display accurate product descriptions, images, prices, sizes, and packaging details. However, colors and appearance may vary slightly depending on screen settings, lighting, or packaging updates. Please read product descriptions and instructions carefully before purchasing. If you have questions about a product, contact us before placing your order.

4. Skincare Products and Results

Individual skin types and experiences may differ. Her Property does not guarantee identical results for every customer. Please review product ingredients and usage instructions before use. If you have sensitive skin, known allergies, or concerns about an ingredient, consider consulting a qualified healthcare professional before using the product. Discontinue use if irritation occurs and seek appropriate professional advice when necessary. Product information on this website is not intended to replace professional medical advice.

5. Prices and Product Availability

All product prices are displayed in Pakistani Rupees (PKR), unless stated otherwise. Prices, promotions, and product availability may change without prior notice. Changes will not affect an order that has already been accepted, except where a correction or change is required by law or agreed upon with the customer. If a product becomes unavailable after you place an order, we may contact you to discuss the available options.

6. Orders and Order Confirmation

Placing an order constitutes a purchase request. Orders may require confirmation by our team before dispatch. We reserve the right to decline or cancel an order for legitimate reasons, including stock unavailability, pricing errors, incomplete delivery details, suspected fraudulent activity, or delivery limitations. If an order is cancelled after payment has been received, any applicable refund will be handled in accordance with our policies and applicable law.

7. Payment Methods

Her Property may offer Cash on Delivery (COD) for eligible orders. For COD orders, customers agree to pay the confirmed order amount when the products are delivered. Please ensure that you are available to receive your order and have provided a valid phone number and delivery address. Available payment methods and any relevant conditions will be communicated during checkout.

8. Shipping and Delivery

Our estimated delivery time is 3–7 business days, depending on your location, order processing, and courier availability. Delivery times are estimates and may be affected by public holidays, weather conditions, courier delays, or other circumstances beyond our reasonable control. For further details, please review our Shipping Policy.

9. Returns, Exchanges, and Refunds

Eligible return and exchange requests must generally be submitted within 7 days of delivery, subject to the conditions described in our Return & Exchange Policy. For hygiene and safety reasons, opened or used skincare products may not qualify for return or exchange unless defective, incorrect, or otherwise covered by applicable law. Please contact us before returning any product. Nothing in these terms limits rights that cannot legally be excluded.

10. Promotions and Discounts

Promotional offers, discounts, and special deals may be subject to additional conditions, validity periods, and product availability. Unless expressly stated otherwise, promotions cannot be combined with other offers. We reserve the right to correct promotional errors or discontinue an offer, subject to applicable law and any commitments already made to customers.

11. Intellectual Property

All website content, including text, logos, product images, graphics, design elements, and branding, is owned by or used with permission by Her Property or its respective rights holders. You may not reproduce, distribute, modify, or commercially use this content without prior authorization, except where permitted by law.

12. Third-Party Services and Links

Our website may use third-party services, including courier companies, hosting providers, and other technical services. External websites may also be linked for convenience. Her Property is not responsible for the independent content or privacy practices of third-party websites. Their own terms and policies may apply when you use their services.

13. Limitation of Liability

To the extent permitted by applicable law, Her Property will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control. Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.

14. Privacy

We collect and use personal information as described in our Privacy Policy. By using our website, you acknowledge that you have had the opportunity to review that policy. Please avoid sending confidential information, such as passwords or banking PINs, through our customer service channels.

15. Changes to These Terms

We may update these Terms & Conditions when our business practices, website features, or legal requirements change. The revised version will be published on this page with an updated date. Your continued use of the website after changes are published constitutes acceptance of the revised terms where permitted by law.

16. Governing Law

These Terms & Conditions are subject to the applicable laws of Pakistan. Any disputes will be handled by the competent authorities or courts with jurisdiction under applicable law.

17. Contact Us

If you have questions about these Terms & Conditions, your order, or our products, please contact Her Property through our website at https://hpherproperty.pk or by phone or WhatsApp at 0300 9462626.

Thank you for choosing Her Property. We appreciate your trust and support.